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Audio Forecast HelpDesk To best serve you and
provide a quick answer to your question, please click on the following links.
Most questions our listeners ask are answered here. If you cannot find an answer to your
question, please email streaming@bubble.com
with your query, allowing two working days for a reply. What are the terms of the free trial? How can it be a free trial if I have to give my personal information
and credit card details? How often may I listen to the forecasts? The Netbanx payment page instantly cancels my order
after I have tried a few times-why?. Netbanx will not accept my telephone number – how
can I get round this? I have forgotten my password – can you send it to
me? The audio is so quiet I can barely hear it, what
should I do? I accidentally set up for the wrong sign - can I
change it? How can I listen to another sign? When are the forecasts updated? How do I set up my personal forecast? Why is my personal forecast the same as my partner’s?
When are the forecasts updated? How much will I be charged and when? I have been charged twice but I only have one subscription. I signed up for a free trial but now I notice that
you are charging my card. How do I cancel my subscription? How do I change my email address for update
notifications? How do I change my card details? How do I change my payment currency? I signed up twice but I only want one subscription I was born on the cusp and am not sure what sign to listen
to. How can I listen to a forecast from a previous week? The audio won’t work on my computer. Can I have my forecast emailed to me? I have received an update email but can still
only find the old forecasts Why do the horoscopes keep stopping and starting on
playback? I never get an update email – why not? Can I have my forecast emailed to me? Has Jonathan written any books and how can I order? I would love to write to Jonathan – is this possible?
What are the
terms of the free trial?
If you would like to take up the offer
of a 14 day free trial of audio horoscopes, you will need to provide us with
your name and email address. You will also need to have your credit card
verified with our secure transaction partners, Netbanx
(there will be no charge) before you start listening to your forecasts.
If you decide during the free trial that the service is not for you, simply
cancel from your personal page or send your request to streaming@bubble.com and you will never
be charged a penny. If you wish to continue subscribing you need do
nothing – we will automatically begin collecting monthly payments 14 days
from the start of the free trial. After that you may cancel at any
time you wish. The minimum subscription period is one month, payable in
advance. How can it be a ‘free
trial’ if I have to give over my personal information and credit card details?
You will NOT be charged a penny for the
first 14 days that you use the service – so it is free of charge. However,
we have to be sure you can receive the service. That means we have to
ensure that you can listen to the audio recordings and also be sure that your
card issuer will allow internet transactions as this is the only way we can
accept payments. We need your email address to send you important
information about your subscription (we will never share or distribute your email
address to a third party). How do I cancel the
service?
Log in to your
horoscope page at http://orders.bubble.com/ra
and you will find a link in ‘Useful Information’ under Jonathan’s
message. Alternatively, you can email streaming@bubble.com with your email
address, username, or Netbanx reference. Please
allow three working days before your next payment due date when cancelling How do I resubscribe?
Log in at http://orders.bubble.com/ra and check your
details before proceeding to Netbanx to make your
payment. How often may I listen
to my forecasts?
As
many times as you like during the validity of your subscription The Netbanx
payment page instantly cancels my order after I have tried a few times.
Why? The security mechanisms
implemented by Netbanx mean that it will only let you try to submit your credit
card details 3 times before it locks you out. This is to prevent hackers using
software to automatically try credit card numbers. Wait a few minutes and try
again. Almost always the reason for
refusal is incorrect details being supplied – please double and treble check
your card number, start and expiry date and security code before you hit the
continue button. Netbanx will
not accept my telephone number – how can I get round this? Try leaving the box
blank. I have tried
several times to have my card authorised at Netbanx
but the Netbanx page will not accept my order.
Can I call a telephone number or mail a cheque? At present we can only
process payments through our online partners, Netbanx. If you
are sure your card is good and that your issuing bank allows internet
transactions, please try again. Most
transaction refusals are due the details supplied being incorrect. Double check your card number, start and/or
expiry date, security code and cardholder name before clicking on ‘continue’ . Go to http://orders.bubble.com/ra/ Enter your username and
password, remembering that they are case-sensitive. For quick access in the future it’s a good
idea to bookmark your page in your browser by clicking the ‘add to favourites’ button once you are logged in. I have
forgotten my password – can you send it to me? Of course – go to http://orders.bubble.com/ra/passwordreminder.cfm
and enter the email address you used when setting up your subscription. If you
have since changed your email address, email streaming@bubble.com with your old and
new address – we will update your record and send your log-in details. I am logged in but cannot
access my horoscopes I
cannot watch the video Visit http://orders.bubble.com/ra/ and enter
your username and password Make sure your speakers
are plugged in and the volume turned up. On Windows:
Start/Programs/Accessories/Entertainment/Volume Control You must also be online. Depending on the speed of your connection,
the forecast may take a few minutes to load before playback. Maybe you are using an
old version of a player. To upgrade
for free to the latest versions: Windows Media Player
visit: iTunes
visit: http://www.apple.com/itunes/download/ winamp visit: http://www.winamp.com/player/free.php If you have a MAC: MACs have TWO volume controls: One
volume control is a click and slide button on the Real One Player on screen.
The other control is a keyboard button located above the numbers pad on your
keyboard. Often MAC users with downloaded music will see the Real One graphic
bars moving along showing that the music is playing but can't hear it until
they have also raised the volume by hitting the keyboard button as well. The audio is
so quiet I can barely hear it, what should I do?
When playing back using WindowsMedia,
press the F10
button on your keyboard to increase volume
or use the player volume slider. When playing through RealPlayer and iTunes simultaneously hold down the
control key and up button on your keyboard or drag the player volume slider. In WinAmp hold down the up button
on your keyboard or use the volume slider.
I
use AOL and cannot access my horoscopes AOL technical staff advise that you should try the suggestions below. If the problems persist, please coordinate
with AOL customer service at Or for General: 0800-376-5432
Why do the
horoscopes keep stopping and starting on playback? All streaming media files buffer before playing. Buffering is the
process of sending a certain amount of information to the computer before the
content actually plays. If network traffic interrupts a stream, the Player
fills those gaps with information from the buffer. If network traffic is
particularly heavy, you may notice interruptions in the stream after you begin
playing the file because the buffer is empty and more information has not been
sent. You can change the amount of time that content is buffered before it is
played. If you notice several interruptions during playback, try increasing the
number of seconds that content is buffered. However, in general it is
recommended that you let your Player automatically adjust the buffering. In WindowsMedia Player go to Tools/Options/Performance
tab. Check the box next to buffer and increase the
time that content is buffered before playback begins. If you are using RealPlayer go to Tools/Preferences/General. From the left hand menu choose Playback
Settings. Check box to
the left of enable Turbo Play OR try increasing the buffer time OR try
checking the box to the left of ‘Instantly play webpage media links instead of
downloading them’. You may like to try
another player. For free download information click here I have received an
update email but can still only find the old forecasts Your browser is using a
cached page and is trying to access a file which is no longer available. In Internet Explorer, refresh your browser page. If that does not
work, go to Tools, Options, Temporary Internet Files –
Settings. Choose to automatically check
for a new version of a stored page every time you visit by clicking in the spot
next to ‘automatically’. It may be that there is a
redirection command which has been turned off in your browser security settings
-You may have to clear the temporary internet files. Go to Tools, General tab,
then under Temporary Internet Files click delete cookies and delete files. In WindowsMedia Player Go to Tools/Options then 'Privacy' Tab, then click 'Clear
History'. Check the box under the
heading ’Enhanced Playback Experience’ check the box next to ‘Update my Music
files (WMA and MP3 files) by retrieving missing media information from the
internet. In RealPlayer Go to Tools/Preferences/General/Playback settings and
uncheck the box next to ‘Cache on-demand streams’ (you may want to go back and
re-check the box to playback other streams on the Internet). In WinAmp go to
Options/Preferences/General preferences/Media Library/streaming media/streaming
media cache preferences/modify preferences and check ‘automatically’ Check that you are
listening to the correct forecast – weekly or personal. They are updated at different times. AOL users click HERE If you try all these
things and are still experiencing problems, email streaming@bubble.com with details of
your OS, browser version,
player version, internet connection and ISP. I never get
an update email – why not? An email notification is
sent out everytime the new weekly and personal
forecasts have been uploaded. When you signed up for the service, you may have
chosen not to receive notifications from us or it may be that you forgot to
tell us when your email address changed.
If you would like us to update
our records, please email streaming@bubble.com Or perhaps your spam filter is being
overzealous. Tune it to accept emails
from noreply@bubble.com. I
accidentally set up for the wrong sign - can I change it? Email your request to streaming@bubble.com How can I listen to
another sign? We
do not offer this at present but the service is constantly evolving and we hope
it is an option that will be available in the future. When
are the forecasts updated? The weekly forecasts are
updated every Friday. The personal forecasts
are updated around the time of the new moon and the full moon. You will receive an
email notification from us if you chose this option on sign-up – you may need
to set your spam filter to accept mail from noreply@bubble.com
if you find you are not getting these emails. How do I
set up my
personal forecast? Go to your horoscopes
page and scroll down to where it says ‘get your personal forecast’, click on
the link and follow the on-screen instructions. Why is my personal forecast the same as my partners'? It is based on your Moon sign. If you share your Moon sign with your partner you will receive the same forecast.Be sure to enter your time of birth in local time as the calculator will
automatically adjust this to GMT (the adjusted time may even change your date
of birth). Check that you have correctly entered your birth date! If you know your time of birth, be sure that the ‘don’t know time of
birth’ box is not checked. If you continue to have problems, email streaming@bubble.com with your time and
place of birth How much will I be
charged and when? You can check the date your next subscription is
due from your horoscope page. The amount
will depend on the option you chose when signing up and will be found in your
subscription confirmation email. You can
listen to the forecasts as many times as you like during the validity of your subscriptionor free trial – there is no extra charge. I have been charged twice but I only have one
subscription. It is possible that you
clicked twice or more at Netbanx when you set up your subscription. We have a system in place which should stop
double charges being made on your card in these instances. Email streaming@bubble.com
with your transaction reference numbers and we will investigate for you. I signed up
for a free trial but now I notice that you are charging my card. Your free trial lasts
for 14 days. After this,
we will automatically collect your monthly subscription from you if you have
not cancelled during the free trial. How do I cancel my
subscription? Log-in to your horoscope
page and click on the link which you will find just above the forecasts, under
Useful Information. Please allow three
working days before your next payment is due for collection to avoid any
further charges to your card. How do I
change my email address for update notifications? Email streaming@bubble.com with your request How do I
change my card details? If you are an Audio Club subscriber,
please click on the link on your Audio Club page to transfer your subscription to our Five Star service and
have your new card ready to enter the details. How do I
change the currency I pay in? Follow the instructions
for changing your card details above. On
renewal, choose the desired currency from the drop down list – currently we
accept payments in I signed up
twice but only want one subscription. Log-in using the details
of the subscription which you do not need.
Follow the cancellation instructions under important information, above
your forecasts. If you cannot remember
the details of the account you want to cancel, email streaming@bubble.com and explain the
problem, including the details of the account which you are using (so we don’t cancel the wrong one!). I was born on
the cusp and am not sure what sign to listen to. To check your sign,
please follow this link http://zodiac.bubble.com/cusp/ or fill in your birth details in the
personal forecast section of your horoscope page. However, you are
probably still wondering whether the fact that you born so near the cusp means
that you are influenced by another sign as well. In response, Jonathan
says that you have hit upon one of the great astrological debates - of which he
belongs to the school of thought that does not agree with this idea. In
fact, Jonathan is of the opinion that it originated only because the starting
date of each sign can vary by up to 36 hours every year. Because it was
inconvenient for newspapers and magazines to list the precise date and time
that the sun changed signs each year, they gave the approximate date and said
that people born around that time were a mixture of both signs. If you would like an in-depth study of your
personal horoscope to find out why you are not always typical of your Sun sign,
details of Jonathan's chart service can be found here How can I
listen to a forecast from a previous week? Unfortunately we are unable to provide an archive
service for the audio readings and hope you are not too disappointed. Don’t forget that you can log-in to your horoscope
page from any computer with internet access so if you are away from your usual
computer you can still keep up to date with your forecasts. Simply visit Jonathan’s front page and choose
the link from the left hand menu for ‘in depth forecasts in Real Audio’,
existing subscriber, and log in as usual.
The forecasts Jonathan
uses for this service are only in audio format.
If you are unable to use sound for one reason or another, or your access
to the internet is limited, you can have a Daily Email
prediction I would love
to write to Jonathan – is this possible? Of course. Any and all
feedback is appreciated, although it is not always possible for Jonathan to
reply personally because of the volume of correspondence received. Please use the feedback button on your
horoscopes page to submit your comments. Back to Jonathan Cainer's Zodiac Forecasts |